Frequently Asked Questions

How do I open my case and set my lock?

What is your returns policy?

At Turbine we want you to love your new purchase. If for any reason you are not happy with your purchase you can return this for a full refund provided the product has not been used and is in brand new condition. All returns are subject to being returned within 14 days from the original purchase date.

 

What is your warranty policy?

Turbine Carry On - 7 Year Limited Warranty

Turbine Over Night Duffel - 1 Year Limited Warranty

Turbine Power Bank - 1 Year Limited Warranty

All Turbine Travel products are put through their paces before we offer any product for sale.

You can always depend on high quality Turbine gear to get you where you need to be.

Should a problem occur with your Turbine product and the problem is caused by manufacturing defects in material and workmanship, Turbine will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions. The warranty provided applies only to the first purchaser or gift recipient of the Product for the stated warrantable period starting from the date this Product was purchased.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

The warranty provided is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

For all warranty or repair queries please contact us with a copy of your invoice, brief description of the fault and or photo. Please send to info@turbinetravel.com

 

How can I make a warranty claim or have my item repaired?

Excluded from warranty claims are; carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

All warranty or product repairs must be carried out by authorized repair agents or by Turbine

  • If the product is repairable and covered under warranty, the product will be repaired at no cost.
  • If the product is unable to be repaired and is covered under warranty, we will contact you regarding a comparable replacement at no cost.
  • If the product is repairable and not covered under warranty, any repairs will be at your own expense.
  • If the product is unable to be repaired and not covered under warranty, you can request this be returned to you or have this disposed of appropriately

For all warranty or repair queries please contact us with a copy of your invoice, brief description of the fault and or photo. Please send to info@turbinetravel.com